| Terms and Conditions |
| Medellín Vacation Apartments --- Where You Live Like a King --- |
| REJUVENATION VACATION OVERVIEW At the airport, you will be greeted by Carolina who will continue to provide you with excellent personal attention and service and start you on your Rejuvenation Vacation. Carolina will accompany you from the airport to your private Penthouse near Parque Lleras where you will get settled in and continue with welcoming activities for your Rejuvenation Vacation. With our unique knowledge, assistance and organization, you will complete a comprehensive schedule of Rejuvenation Vacation activities in the Penthouse and treatments at professional offices in Medellin and you will start feeling thinner, healthier and younger each day. During your vacation, you will be treated like, you will feel like and you will Live Like a King with your own Penthouse near Parque Lleras in the "Beverly Hills" of El Poblado in Medellin, the "Paris" of Colombia, South America. At check-out you will feel years younger and you will return home glowing with youth. Live Like a King and enjoy your Rejuvenation Vacation, a superior vacation and value. REJUVENATION VACATION SATISFACTION GUARANTEE AND POLICIES At the conclusion of your 10 day or more Rejuvenation Vacation, you will be completely satisfied. Even if you were to realize only half the benefits we promise you, it is still worth ten times what you pay. If, however, at the conclusion of your 10 day or more Rejuvenation Vacation you are not completely satisfied that you have realized the benefits we promise you, you receive a 10% refund of your nightly rate. The costs of dental, medical and other third party professional treatments as part of the Rejuvenation Vacation are the guest's responsibility and vary with each guest. If you have a question about this, contact us. Daily preparation of fresh juices, Rejuvenation Smoothies, breakfast and daily maid service are included. The costs of food, beverage, health supplements and other food ingredients are still the guest's responsibility. Rejuvenation Vacation guests receive complimentary airport greeting and ground transfer both ways using our driver and large vehicle. The costs of daily transportation are the guest's responsibility and can be deducted from your deposit if desired. RESERVATIONS, DEPOSITS AND PAYMENTS Guarantee your reservation with confidence. The "PayPal verified" logo below and our Guests' Reviews are your assurance you are dealing with reputable and honest people who provide you a superior vacation. First, submit a reservation request and then guarantee your reservation with a PayPal deposit of 33% (US$200/person minimum). At move-in pay your bill in full in Colombian pesos or with PayPal (6% surcharge applies). Once you move in and pay your bill in full, your PayPal deposit becomes a refundable deposit. When you check-out, your PayPal deposit will be refunded minus any charges you have incurred. PAYPAL DEPOSIT POLICIES During your vacation, Carolina will account for (and you will sign for) charges you incur which you can pay at move-out or have deducted from your PayPal deposit (6% surcharge applies). When the Penthouse is vacated without damage or loss, the balance of your PayPal deposit will be refunded via PayPal at move-out with a big thank you. If the Penthouse is vacated with damage or loss, repairs will be made and/or replacements purchased and will be charged against your PayPal deposit. The PayPal deposit balance will be refunded when repairs have been completed and all damages and costs documented and paid, usually no more than 2 days after move-out. RESERVATION CANCELLATION POLICY If you cancel your vacation reservation with at least 6 weeks email notice in advance of your reserved arrival date, your PayPal deposit will be promptly refunded. If you cancel your vacation reservation with less than 6 weeks email notice in advance of your reserved arrival date your PayPal deposit is not refunded and is used to partially compensate us for our loss. PAYPAL DEPOSIT REFUND POLICIES PayPal deposit refunds are refunded through PayPal. MISCELLANEOUS POLICIES Please enjoy your stay to its fullest without making excessive noise disturbing your neighbors. This is easily done by simply keeping the front door of the Penthouse closed and your guests and your conversations inside the closed front door. While the Penthouse is private, your privacy is maintained by your behavior and a closed front door. The Penthouse is in excellent condition. You will receive a concise and accurate inventory of the Penthouse’s contents at check-in. Please tell Carolina of any apparent discrepancies during your first day. Any damages are the responsibility of the registered guests. Please use the safes for your valuables. Emergency keys for the safes are kept locked off-site by the owner and are not available to your service personnel without your explicit knowledge and a phone call to you from the owner. Please leave the safes open when moving out. There is a US$20 safe lock-out fee. Paintings, decorations, books, wall maps, magazines, towels, linens and other objects are in the Penthouse for your enjoyment, thank you. Carolina will make sure anything you want to do gets done. The hummingbirds need fresh sugar water every morning in the hummingbird feeder. The hummingbirds are endangered and depend on this sugar water to survive and the hummingbirds are one part of our "Wildlife Conservation Program." Two teaspoons of white sugar and fill the bottle with filtered water is perfect. Carolina will show you how to do it. If you look closely you will recognize there are two distinct species. Weekly maid service is included in the Penthouse Vacation and starts on day 8. More maid service is available as needed for $12 per half day. Returning guests with promotional rates for 2008 including maid will continue to receive their promotional offers. Please discuss your needs and schedule with Carolina. Penthouse Vacation guests are alloted 6 hours per week of secretarial service during normal office hours plus 6 hours total of complimentary tour guide service. Additional secretarial service hours are billed at the rate of US$6/hour during normal office hours and US$9 per hour plus taxi at other times and can be deducted from your PayPal deposit. Carolina accounts for these hours and will ask you to sign for them. When touring with your guide for a day and/or evening, guests pay transportation and incidental costs. This service is best used your first day so the rest of your stay is real fun. Guides work flexible hours as most attend university in the morning so please make your guide arrangements with Carolina before arrival. Excess guide service hours are billed at the rate of US$6/hour and can be deducted from your PayPal deposit. Carolina accounts for these hours and will ask you to sign for them. The kitchens come with stainless steel pots and pans, other cookware, cooking utensils and basics such as salt, pepper, plates, glasses, knives, forks, spoons, etc. Food and beverage costs are the responsibility of the guest(s). Please discuss your needs and wishes with Carolina upon arrival or earlier if you prefer. With Penthouse Vacations, airport greeting with ground transfer costs US$50, per vehicle one-way, and requires the use of our car and driver. Excess baggage and/or commercial merchandise may incur a small extra charge but will still be handled for you by Carolina at the airport. Please let us know of excess baggage in advance. We offer unique private guided activities and excursions tailored to your interests at additional cost. Discuss your interests and your budget with Carolina and she will make all arrangements for you. Monthly rentals include a credit of 400,000 pesos per month for telephone, electricity, water, gas and broadband and 6 hours per week of secretarial service. A 26% high season surcharge applies to high season months. Monthly rates vary due to season, number of residents, services needed and other considerations and a 50% surcharge applies per additional traveling resident. Airport greeting is included in monthly rentals. Unless specifically agreed otherwise, airport transportation is not included in discounted monthly rentals. Requests for 10% discounted short-term rates will be considered within a week of arrival if you email at least 10 others about us using an active link and you "bcc" us and you mention us in an online forum. All rates and prizes are subject to availability. Last-minute regional promotions (with prize code) and discounted rates do not include complimentary airport greeting, airport transfer and some amenities and services. If you need any additional assistance or services please let Carolina know. Courtesy to travel agents. You, our satisfied guests, are our best advertisement but still thank you for writing reviews about us in your favorite travel, health, photography, bird watching, philanthropy, wildlife conservation and other forums, in chat rooms and to your friends. Please tell your friends about your superior vacation with us, come back soon and Live Like a King. |
